FAQ's
Frequently Asked Questions (FAQs) | AB Official
Welcome to AB Official! We're here to ensure your shopping experience is smooth, secure, and satisfying. Below you'll find answers to some of the most common questions our customers ask. If you don’t see your question here, feel free to reach out — we’re happy to help!
Q. Is shopping at AB Official secure?
A. Absolutely. We use advanced encryption and work with trusted payment providers to keep your personal and payment information 100% secure and confidential. Your privacy is our priority.
For support, contact us at:
📧 Email: abstoreforwatches@gmail.com
Q. How do I place an order?
A. It's easy! Just follow these steps:
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Browse our collections (Skin Care, Gadgets, Perfumes, Smart Watches, Analog Watches)
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Click “Add to Cart” on the products you like
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Go to your Cart and click “Proceed to Checkout”
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Enter your billing and shipping details
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Select a payment method (Cash on Delivery or online payment)
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Click “Place Order”
You’ll receive a confirmation via SMS or email after placing your order.
Q. Do you offer Cash on Delivery (COD)?
A. Yes, we offer Cash on Delivery across Pakistan for your convenience.
Q. How can I cancel my order?
A. You can cancel in the following ways:
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If you have an account, cancel directly from your Order History
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If you ordered as a guest, just WhatsApp us during support hours
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You can also cancel your order during our confirmation call before it ships
Q. What is your return policy?
A. You can return any eligible item within 7 days of receiving it. Items must be unused and in original packaging. For details, please see our Return Policy.
Q. How are refunds handled?
A. Once we receive and inspect your returned item, your refund will be processed within 10 business days to your original payment method. Read more in our Refund Policy.
Q. Do you charge for shipping?
A. No, we offer free shipping on all orders within Pakistan.
Q. Which courier services do you use?
A. We work with trusted logistics partners including TCS, M&P, and Leopards Courier to ensure timely and safe delivery.
Q. How long does delivery take?
A. Orders are typically delivered within 2–3 working days after final confirmation. Delays may occur during public holidays or due to courier scheduling.
Q. What if a product is out of stock?
A. If an item is out of stock, you can:
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Call or WhatsApp us to check availability
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Or email us to be notified once it's back in stock
Still have questions?
We’re always here to help!
📧 Email: abstoreforwatches@gmail.com
📱 WhatsApp: +92 314 0575891
🌐 Website: https://abofficial.store
Thank you for shopping with AB Official — Your trusted destination for premium gadgets, skincare, perfumes, and watches.